Delivery & Returns

Delivery times

• Dubai: same day, for orders confirmed [before __:__ UAE time]; later orders are delivered the next day
• Rest of the UAE: 1 day
• Gulf countries (GCC): [3-7] working days
• Rest of the world: [7-14] working days

Delivery times start when your order is confirmed (and, for prepaid orders, paid). They are estimates and may be longer during public holidays, peak periods, or because of carriers and customs.

Delivery costs

Delivery within the UAE costs AED 30 and is free on orders over AED 700. Delivery outside the UAE depends on the destination: GCC [AED __], rest of the world [AED __]. The exact delivery fee is always confirmed to you before you pay.

Where we deliver

We ship from the United Arab Emirates. Perfume contains alcohol and is classed as dangerous goods for air transport, and some countries restrict its import, so we may not be able to deliver to every destination. If we cannot deliver to your address, we will tell you before you pay.

Customs, duties and taxes

For orders outside the UAE, import duties, taxes and customs fees of the destination country are not included in our prices and are paid by the recipient. Please check your local rules before ordering.

Delivery address and failed deliveries

Please give us a complete address and a phone number we can reach. If a delivery fails because the address is incorrect or no one is available, we will contact you to arrange a new delivery; additional delivery costs may apply.

Tracking

For orders shipped outside the UAE, you receive a tracking number by message or email once your parcel is on its way. For UAE deliveries we keep you updated by message. For any question, contact us on +971 55 258 2003 (also on WhatsApp).

Damaged, wrong or lost parcels

If your order arrives damaged or is not what you ordered, contact us within [48 hours] of delivery with photos of the parcel and the product; we will replace the item or refund you in full at no cost to you. If your parcel has not arrived within the estimated time, contact us and we will look into it with the carrier.

Returns

• You can return a product within 7 days of receiving it if it is unopened, unused and in its original sealed packaging.
• Opened or used perfumes cannot be returned unless they are defective.
• Contact us on +971 55 258 2003 or at mr.k10perfume@gmail.com before sending anything back, and we will confirm the return address.
• Return shipping for a product you no longer want is paid by the customer; for defective, damaged or wrong items we cover it.
• We refund the product price within [14] days of receiving and checking the return, to your original payment method (cash on delivery orders by bank transfer or Ziina).

The full rules are in our Terms and Conditions.